To enhance the patient experience, a Consumer Representative role has been introduced to our wards at Peninsula Health. Whilst on the ward the Consumer Representative may:
- Assist patients to provide feedback on their experience collecting surveys electronically at the bedside
- Raise awareness and encourage patients, their families, or carers to ‘speak up’ and ask questions about their care
- Review consumer survey experience reports and assists staff in identifying opportunities for improvement
- Participate in observational audits
- Be a friendly face, offer opportunity for light/social conversations with patients, families and carers