Peninsula Health is committed to working in partnership with consumers (patients, carers, families and the community). Consumers are people who currently access our services or who may need to in the future.
Consumer Representatives share their experiences as users of the health service, provide advice on consumer and carer issues and become active partners in the design, planning, and evaluation of the health service. Having consumers involved with us and bringing the perspective of the community into Peninsula Health ensures we provide health services that meet the needs of the Frankston and Mornington Peninsula community.
Consumer Representatives who have experience with:
- A current or previous health condition
- Accessing care from a health service
- A carer, family member or friend of someone who accesses health services
Ways in which Consumer Representatives partner with us include:
- Provide advice on what patients, families and carers may expect
- Provide patient, family and carer views at all levels of our health service
- Identify and raise concerns and issues
- Provide us with insight into the experience that patients, families and carers have with us
- Provide feedback on written information developed for consumers
- Contribute to service planning
- Special projects, e.g. Frankston Hospital Redevelopment
Why be involved?
Being a Consumer Representative can allow you to contribute to improving health outcomes for your community. Consumer Representatives find their participation rewarding and enjoyable, especially the opportunity to meet new people and to share their own experiences. You can become involved via our Community Advisory Groups, committees, working groups, and representatives for specific wards.
Community Advisory Groups
Application process:
- Complete an application form and provide the names of 2 referees
- Attend an interview
- Undergo a National Police Check through Peninsula Health (no cost to you).
- Be able to show proof of up-to-date COVID 19 (includes booster) and Influenza Vaccinations
- Sign and agree to our conditions of the role adhering to privacy, confidentiality, code of conduct and working towards our vision, purpose and values
- Complete relevant orientation and training
- Keep us updated with any changes in availability or contact details
Participation is voluntary and you can choose to exit the program at any time.
If you are interested in joining us as a Consumer Representative please complete the application form.
If you would like more information or a paper copy of the application form, please contact Michelle Daniel, Consumer Engagement Manager on (03) 9784 2665 or email consumerengagement@phcn.vic.gov.au